Delivery

Free UK delivery

We offer Free UK Delivery* for all orders placed on our website. Surcharges may apply for some areas of England, Scotland, and Northern Ireland. In England and Scotland this is only applicable for some more rural postcodes, where couriers will charge extra to deliver.

We dispatch most orders within 2-3 days of receiving your order. The majority of items are dispatched from our warehouse via DPD, Yodel and Hermes. Please note if you are in a surcharge area then delivery will take longer. Dispatch may also be longer during Bank Holidays and the Christmas period.

Larger items are sent either via 2-man courier or using our own transport and a signature is required at all times. This usually takes between 7-10 working days for delivery.

Please note for all 2-man deliveries where delivery has been booked in and a time slot accepted, should no one be available at the given day/time there will be a re-delivery charge payable in order to re-arrange delivery of your order. Should you subsequently decide to cancel your order the delivery charge will be deducted from your refund.

Nationwide couriers such as Hermes and Yodel, should attempt to deliver your parcel 2 times. If you have not been home to accept delivery on either of these 2 attempts, then they will return the parcel back to us. This will incur a charge if the order is either cancelled or if you would like the item sent back out for delivery.

Delivery times and charges vary depending on the item so please check the listing details of your chosen item carefully before ordering.

All orders may be collected from our premises free of charge.

IMPORTANT – you are responsible for ensuring the product you have ordered fits into or can reach the room you require it to go in. If for whatever reason our delivery team cannot access the room of your choice or the item is deemed too large/unsuitable on delivery you will be responsible for all associated delivery and return charges and this will be deducted from your refund.

You must ensure that on the day of delivery the access to your room of choice is clear and free from obstruction. Whilst every care possible is taken during the delivery process we do not accept any liability for any damage to your property that might occur.

If your order has been opened and checked with you at the point of delivery with the couriers. Please ensure the items are thoroughly checked, as once accepted claims for damage can no longer be accepted after this point. The couriers will photograph the items upon delivery to ensure they are delivered damaged free.

If an item is checked and found to be damaged, then this does need to be rejected and removed by the couriers. A replacement can then be arranged for as soon as possible.

TELEPHONE NUMBER REQUIRED – Please always provide us with at least one contact telephone number (preferably a mobile).